Cancellation policy

Cancellation Policy

Some items in our store are offered to you as a subscription. This policy lays out how these purchases work, how you can change or cancel them, and when refunds apply.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries at the frequency you select at checkout. Your payment details are stored securely and you'll be charged automatically for each delivery, unless you've chosen to pay in advance.

Subscriptions continue until you cancel them. Some subscriptions may auto-renew at the end of their duration.

Cancelling or changing your subscription

You can cancel or change your subscription at any time — no phone call, no email required. Your order confirmation emails contain a link to your subscription management page, where you can skip a delivery, change the frequency, update your payment or shipping details, or cancel.

Cancellations take effect for all future orders. To avoid being charged for your next delivery, cancel at least 24 hours before your next scheduled billing date. Once that window closes, the order is processed for fulfilment and can no longer be stopped.

If you have trouble managing your subscription, email us at info@vilessa.store and we'll cancel it for you.

Refunds and our money-back guarantee

Our 30-day money-back guarantee applies to your first order only. If you're not satisfied with your first shipment, contact us at info@vilessa.store within 30 days of delivery and we'll refund it.

From your second delivery onward, orders are final. Once a recurring order has been fulfilled — meaning the 24-hour cancellation window has closed and payment has been processed — it cannot be returned, exchanged, or refunded, whether or not the package has been opened or delivered. The money-back guarantee does not extend to these orders.

If you no longer want to receive deliveries, you can cancel your subscription at any time and you won't be charged again. Cancelling stops future orders; it does not refund an order that has already been fulfilled.

This does not affect your rights if an item arrives damaged, defective, or incorrect — in that case contact us at info@vilessa.store and we'll replace it or refund it.

See our Returns & Refunds Policy for more details.